- “WE”, “PRAKTIKER RETAIL”, “THE COMPANY” means “Praktiker Retail” EOOD, with headquarters and registered address: city of Sofia, Mladost Region, 265 Okolovrasten pat, Technopolis Hypermarket, registered in the Commercial Register at the Registry Agency with Unified Identification Code (EIK) 200525782, telephone: 02/800-44-00, e-mail: email@example.com
- “ZZP” means the Consumer Protection Act.
- “ZZLD” means the Personal Data Protection Act.
- “ZPU” means the Postal Services Act.
- “SITE” means the web site located at www.praktiker.bg
- “ONLINE STORE” means the virtual store located at www.praktiker.bg, which allows the purchase of goods through the Internet.
- “USER” means a person using the web site functionalities.
- “BUYER” means a person purchasing goods from the online store.
- “CONSUMER” means a consumer within the meaning of the Consumer Protection Act (ZZP).
- “PERSONAL DATA” means a personal data within the meaning of the Personal Data Protection Act (ZZLD).
- “CASH ON DELIVERY” means cash on delivery within the meaning of the Postal Services Act (ZPU).
- “GENERAL TERMS AND CONDITIONS” means these general terms and conditions. By clicking on any link, button or application located at the web site, with the exception of the link to these general terms and conditions, the user/buyer hereby expressly and irrevocably agrees to the present general terms and conditions for using the web site and the online store.
The web site registration procedure is absolutely voluntary and free of charge. Registration is only necessary for using certain web site functionalities. The web site can be freely viewed by the users without registration. In order to register, you need to fill in a registration form located HERE
The mandatory fields are marked with an asterix. Upon successful completion of the registration, the user will receive a user name and a password to log in the account created in the web site.
A user with a registration for the online store on the web site www.technopolis.bg can use the same user name and password, without making a new registration.
By placing an electronic order from the online store, the user can only purchase the goods the systems allows to be added to the cart of the user. The entire information on the goods offered for online sale through the online store, including, but not limited to their technical characteristics, conditions of guarantee, method of use, etc. is provided by the manufacturer or the respective importer of the goods and Praktiker Retail shall not be held liable for any false, incorrect or inaccurate information, correct information presented in a misleading way, for any discrepancy between the factual and actual condition presented or for any typing errors. All pictures shown are for illustration purpose only. Actual product may vary due to product enhancement.
All prices shown on the web site/online store are in Bulgarian leva and are only valid as of the moment of their publication and Praktiker Retail retains the right to change them at any time without notice. The prices of online purchases, confirmed by Praktiker Retail are final and shall not be changed. The prices for goods shown on the web site/online store are final and inclusive of all taxes and fees, except for the price for processing and delivery of the order. The price due for processing and delivery is calculated based on the delivery address indicated, the type and/or weight and size of the goods included in the order and it will be indicated before the finalisation of the order. The decorations are not included in the price.
Legal Guarantee. Information for consumers. Alternative Dispute Resolution
All goods presented on the website and/or sold in the online store have a legal guarantee of conformity of goods with the contract of sale pursuant to Art. 112-115 of the CPA. The commercial guarantee does not affect the rights of consumers arising from the guarantee of Art. 112-115 of the CPA. Regardless of the commercial guarantee, the seller is responsible for the lack of conformity of consumer goods with the sales contract under the guarantee of Art. 112-115 of the CPA. You can find information on consumer rights deriving from the legal guarantee of Art. 112-115 of the CPA HERE
Call 02/800-44-00 to get all the information pursuant to Art.4 of the CPA, relevant to goods/services presented on the website and/or sold in the online store. Alternative dispute resolution bodies within the meaning of Art. 181n, para. 4 of the CPA are conciliation committees at the Commission for Consumer Protection. In the event of a dispute about a purchase made online you can also visit the website ОРС
This section refers to persons who are consumers within the meaning of §13, para.1, item 1 of the Supplementary Provisions of the CPA.
Only users that have agreed to these terms and conditions are allowed to place orders. In order to place an order, you need to fill in the order form by following the procedure described HERE
The buyer can pay the price for the goods ordered from the online store by using any of the following methods at their discretion:
- Cash on delivery
- Payment with a bank card
- Bank transfer
Coupons and discount cards issued by Praktiker Retail are not valid for purchasing goods through the online store. All payments are made in Bulgarian leva only, irrespective of the selected payment method. By accepting these general terms and conditions, the buyer expressly and irrevocably agrees, except of the case of “cash on delivery”, that in any other cases, including, but not limited to using the option “Take from a store”, to pay the full amount of the sale price for all goods ordered from the online store in advance to Praktiker Retail. In the case of payment through the method “cash on delivery”, the buyer shall receive an invoice/receipt from the courier, indicating the sale price and the price for processing and delivery of the order that shall be paid. The buyer shall pay the entire amount due to the courier, including the price of the goods and the price for processing and delivery, indicated on the invoice/receipt. The payment shall be noted on the slip for acceptance and delivery which shall serve as a receipt and shall certify that the goods have been delivered from the courier to the buyer. By signing the slip for acceptance and delivery, the buyer authorises the courier to transfer on their behalf and on their account the amount indicated on the invoice/receipt to Praktiker Retail.
The contract for distance sale between Praktiker Retail and the buyer shall be considered concluded and confirmed from the moment of confirmation of the specific order by Praktiker Retail. By accepting these general terms and conditions, the buyer expressly and irrevocably agrees to receive the confirmation for a concluded distance contract to the e-mail they have provided.
Online purchase on credit
Each user who is willing to buy goods on credit through the online store shall apply for credit to a bank or a financial institution.
The right to apply for credit shall be only granted to users whose specific online order has total online price (not including the price for processing and delivery) greater than or equal to BGN 150 (one hundred and fifty), irrespective of the number of goods included in the order and their online unit sale price.
Application is only done online, through the account registered by the user, by clicking on the button “buy on credit” and then following the envisaged procedure.
The specific conditions for application for and obtaining of credit shall be defined unilaterally by the respective bank or financial institution, based on their credit policy.
About the conditions of the specific banks/financial institutions offering credit for online purchase of goods from the online store:
The user shall be notified by phone by the respective bank or financial institution if the number of instalments indicated by the user needs to be changed. Praktiker Retail is not involved in any way in the process of crediting the purchase or in any of the relationships related to the credit, including, but not limited to, defining the conditions to apply for credit, approval or rejection of credit, defining the conditions and period of the contract for credit, the undertaking of enforcement actions, etc. Praktiker Retail is not a representative and does not act as an agent in favour of any commercial bank or financial institution.
The delivery of goods purchased on credit through the online store shall be only done after Praktiker Retail is notified by the respective bank or financial institution that the latter and the user have signed a contract on paper, where the scope of the contract is credit for the full amount of the respective order. The delivery period is 7 (seven) days starting from the moment of receiving the notification under the preceding sentence by Praktiker Retail.
The delivery is done based on the information (given name, family name and personal number, delivery address - office or current address) indicated by the customer in the contract for credit signed by the latter.
The goods shall be received by the person that concluded the contract for credit, after verification of their identity by presenting an identity document, putting a signature and signing their given name and family name on the delivery slop certifying the acceptance and delivery of the goods.
The stipulations of these terms and conditions in section “Withdrawal from a signed contract and recovery of the price paid” shall also fully apply to online purchase on credit, with the difference that, in the latter case, the consumer must refer all their claims for recovery of the price paid directly to the respective commercial bank or financial institution that credited the online purchase that is subject to the withdrawal from contract. For this purpose, the consumer shall send an application to the bank or the financial institution that granted the credit, noting the bank account to which the claimed funds shall be recovered. For the avoidance of any doubt, “Praktiker Retail” EOOD shall not review and shall not satisfy any claims for money filed by consumers in the event of withdrawal from a contract whose subject is online purchase on credit.
The delivery of goods ordered from the online store is done via courier. Deliveries are only carried out on the geographic territory of the Republic of Bulgaria, which excludes deliveries to Bulgarian foreign diplomatic missions, embassies, ships or airplanes under the Bulgarian flag or other flags, which, according to international law, are considered part of the territory of the Republic of Bulgaria. A slip for acceptance and delivery shall be signed upon delivery, where the buyer shall sign their given name and family name in order to certify the accurate fulfilment of the order. The deadlines for delivery for goods ordered through the online store are as follows: For goods ordered by 2 p.m. Bulgarian time - 72 hours starting from the day following the day of receiving confirmation of the order. For goods ordered after 2 p.m. Bulgarian time - 96 hours starting from the day following the day of receiving confirmation of the order.
In any case, Praktiker Retail retains its right to extend the indicated deadlines by up to 12 days unilaterally and without notice to the buyer. The goods will be normally delivered to the recipients in person with a certifying signature, where larger packages (at the discretion of the person carrying out the delivery) will be delivered to the building entrance. If delivery to the recipient in person is impossible or hindered, the packages shall be delivered as follows: 1. for office address - to a person working at the address, by noting the name and the position/department of the person that received the package. 2. for home address - to a member of the household, by noting the name of the person that received the package and its relationship with the recipient. If the package cannot be delivered during the first visit, which is not the fault of Praktiker Retail and/or the courier (if there is no one at the address, etc.), the person carrying out the delivery shall leave a note indicating a contact telephone, which the recipient shall call within three business days in order to specify a new period for carrying out the delivery. If the package cannot be delivered during the second visit, which is not the fault of Praktiker Retail and/or the courier, the distance contract for sale shall be automatically terminated, where in this case, Praktiker Retail shall keep all amounts paid by the buyer as a sanction for the contract non-fulfilment by the buyer. The foregoing shall also apply to the cases where the recipient refuses to accept a package for no valid reason.
Praktiker Retail shall not be held liable for non-fulfilment of an order in the cases where the user has indicated incorrect, incomplete and/or inaccurate personal details, including where they have indicated an incomplete, inaccurate or false address.
Goods with status „Late delivery“ can be ordered with a separate order only. After confirmation of the order the goods will be delivered within 20 days from the day following the day of the order confirmation. For goods with status „Late deliver“, options „Cash on delivery“ and „Pick up from store“ are not available.
Pick up from store
“Pick up from Store” is an option which provides the possibility of taking the item ordered from the online store from a chosen Praktiker Hypermarket. In order to benefit from the “Pick up from Store” option you have to: Order the item from the online store. Fill in all fields in the order form, and it is required to indicate a recipient of the item, as well as the Praktiker Hypermarket from which the item will be picked up. Pay the item price with a bank card or via bank transfer, and then receive an electronic confirmation by Praktiker for the order. The item should be picked up no later than thirty calendar days from the date of the electronic confirmation of the order; the pick-up is to be done only at the Praktiker Hypermarket indicated in the electronic confirmation; the person listed in the electronic confirmation by Praktiker is the only one authorized to pick up the item after presenting an identification document, order number and signing the Record of Handover.
Review of the goods. Claims
Upon receipt of the goods, the buyer must immediately review them and in the event of established visible faults, lack of any accompanying accessory and/or any of the documents required by Bulgarian law, they shall immediately notify the person performing the delivery. Failure to do so shall be considered acceptance of the item and in this case the buyer shall lose their right to a later claim that the goods were delivered with visible faults, lack of any accompanying accessory and/or any of the documents required by Bulgarian law. Claims for goods purchased through the online store shall be made based on the provisions of ZZP and in accordance with the periods and conditions of their commercial guarantee. Address for claims: city of Sofia, Mladost Region, 265 Okolovrasten pat, Technopolis Hypermarket; telephone of technical support 070010045.
Withdrawal from a distance contract
Pursuant to Article 50 of ZZP, the consumer shall be entitled to withdraw from the distance contract without indicating any reason, without being liable for any compensation or sanction and without paying any costs, with the exception of the costs under Article 54(3) and Article 55 of ZZP, within 14 days, starting from the date of acceptance of the goods by the consumer or by a third party, different from the carrier and indicated by the consumer or, where the consumer has ordered multiple items with one order, delivered separately, starting from the date on which the consumer or a third party different from the carrier and indicated by the consumer accepts the last item.
The right to withdrawal may be only exercised if the consumer has presented to Praktiker Retail: the goods in its original package in perfect condition, all pertaining to the goods accessories, belongings and documents, and the original purchase documents (cash receipt/invoice).
All the information regarding exercising the right to withdrawal from a distance contract can be found HERE
The form for exercising the right to withdrawal from the distance contract can be found HERE
If the consumer exercises their right to withdrawal from a distance contract, they shall send or deliver the goods to Praktiker Retail no later than 14 days from the date of notifying Praktiker Retail about their decision to withdraw from the contract. The risk of accidental perish or damage shall be fully born by the consumer until the moment of transfer of the goods from the consumer to Praktiker Retail.
By accepting these general terms and conditions, the user grants their indefinite and express agreement, until its eventual express written cancellation, that the personal data provided by them may be collected, stored, processed and used by Praktiker Retail and/or third parties authorised by the company, including, but not limited to companies performing courier services, banks and others, for the purpose of implementing the distance contract for sale and delivery of the ordered goods and, in the cases of online purchase on credit - in relation to the application for credit and fulfilment of the contract for credit; for marketing and advertising purposes and analyses of Praktiker Retail; for participation in games, promotions and raffles organised by the company or for any other purposes not forbidden by law. The user may receive information at any time whether their personal data are processed and used by Praktiker Retail and the purposes of processing and using them. In addition to the foregoing, in the event of online purchase on credit, the user gives their indefinite and express agreement, until its eventual express written cancellation, that the personal data provided by them may be freely exchanged between Praktiker Retail and the respective bank to which the user applies for credit or the respective bank that granted credit to the user.
The user shall keep the user name and password provided to them by Praktiker Retail confidential. Each order made through the online store shall be considered regular by Praktiker Retail if a user name and a password accepted as valid by the system have been used for placing the order, irrespective of their usage by a person different from the holder or an unauthorised person.
Publishing reviews for goods
Only registered users may publish reviews for goods. Publishing reviews is not automatic, but performed by Praktiker Retail after it unilaterally decides whether their content is appropriate/grounded. The reviews shall be written in Cyrillic alphabet and shall only contain the objective opinion of the author for the respective item, based on their direct impressions on the advantages and disadvantages of the item established in the course of its use.
No reviews whose content does not meet the foregoing will be published, including, but not limited to reviews that are not related to the item for which they are published; reviews, in which the opinion expressed is not the author’s opinion or it is not based on their direct impressions; reviews containing information about the item availability/price elsewhere; reviews containing profanity or offensive, defamatory, discriminatory or intolerant content, including content based on race, nationality, ethnicity, gender, origin or religion; reviews containing advertising messages and/or information about competitors; reviews whose content contradicts the professional and commercial ethics or undermines the prestige and reputation of anyone; as well as reviews whose content is inappropriate or breaches or threatens to breach any legal provisions or interests of any party.
The content of the published reviews is the one presented by the author, with no editing or corrections, and only express the opinion of the author. Praktiker Retail shall not be held liable for the content of the published reviews.
In any case, Praktiker Retail reserves the right, at its sole discretion and free from any liability, with no need to provide justification, to decide not to publish any review sent, regardless of its content.
Praktiker Retail undertakes to provide only the services offered on the web site the way they are presented. The entire information presented on the web site, including, but not limited to, design, stock, prices and location of the goods, shall be only valid as of the moment of its presentation and Praktiker Retail retains the right to change it without notice at any time. It is the user’s responsibility to regularly check the terms and conditions for using the web site and the information provided about prices, stocks, etc. in order to be informed in time in the event of any changes therein. In any case, the change shall be effective prospectively and shall not affect any orders confirmed by Praktiker Retail before the change. If any further approval from us is required, it shall be given; otherwise, the order shall be considered invalid, irrespective of its confirmation.
Praktiker Retail shall not be liable for the content and safety of web sites accessed from links published on this web site. Users of this web site shall click on such links and use the sites accessed through these links completely at their own risk and responsibility. Where necessary, the web site users must provide the correct and full details required from them.
By accepting these general terms and conditions, the user expressly and irrevocably agrees to receive electronic messages with advertising brochures, information about promotions, games, raffles, etc. to the electronic address they have indicated for the purpose of registration in the web site. The agreement under the preceding sentence may be withdrawn at any time from the menu “subscription to newsletter” accessible from the user’s account. The access to the web site and online store resources will be blocked for unfair users. The accounts of users that breach the terms and conditions for using the web site and the online store and the accounts of users that do not use them according to their purpose will be deleted.
For all matters that have not been settled herein, the provisions of the legislation of the Republic of Bulgaria currently in force shall be applied. All disputes related to the interpretation and implementation of the present general terms and conditions or related to the interpretation and implementation of the distance contracts for sale of goods ordered from the online store shall be resolved through negotiation and, failing to do so the dispute shall be referred for resolution to the competent court: for consumer claims – according to Art. 113 of the Civil Procedure Code, in all other cases and if the jurisdiction has not been imperatively indicated – to the competent court in the city of Sofia, according to the rules for tribal jurisdiction under the Civil Procedure Code, particularly - Sofia Regional Court or Sofia City Court.
This site is presented in Bulgarian and English, whereas in case of discrepancies the Bulgarian version shall prevail.